We will send you an email and text message update once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email, or by logging into your account.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information, however, please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected.

Returns can be made by visiting our returns portal here. For a refund on purchases made in the UK via the Footpatrol website or app, you can send any unwanted items back to us within 28 days for FREE via EVRi or from £2 via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

For further information please read our terms and conditions here.

You can return your unwanted items back to our Footpatrol stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Please visit our International delivery page here to see all of the countries we deliver to.