We will send you an email or text message update once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us, this can be found on your confirmation email.

Alternatively, you can log into your account here, or track your parcel through the link sent via email for further updates. Please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed.

If you change your mind you can return it to us by taking it to one of our stores or by posting it back to us. Just visit our dedicated returns page here.

We are sorry your order was cancelled. If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 days from the date of your order.

Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

We understand you want your Footpatrol order as soon as possible so we’ll email you with updates as soon as it’s been despatched. We'll also send you a link which you can use to access our couriers website to track the delivery.

Unfortunately, we do not allow more than one purchase per customer when placing an order via the Launches app.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us. For further information, visit our returns section to view all of your returns options.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Please go to our International Delivery section above where you can see our full delivery options, including all of the countries that we can deliver to

We offer next day delivery to the majority of areas in the UK. The postcodes that we do not offer next day delivery service to are below:

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, IM, JE, GY

You're welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the footpatrol website or app (excluding footpatrol launches app), or within 14 days for purchases made via the footpatrol launches app.

Please make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns

Door 2

Kingsway Business Park

Rochdale

OL16 4FW

We are currently unable to offer exchanges on international orders.

Returns can be made by visiting our returns portal here. No printer required!

For a refund on purchases made in the UK via the Footpatrol website or app, you can send any unwanted items back to us within 28 days for FREE via EVRi or from £2 via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.
Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider

We’re sorry that there is a problem with the quality of your purchase. If your item arrives faulty or damaged, or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help.

Alternatively, please contact us here and provide the details of the issue so that we can help you. Please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.

In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then, depending on the result, we may offer a refund. In all cases, the product must still be within the manufacturer’s warranty period.

You have 28 days from when you receive your order to return your order. You can return online orders through our returns portal or in-store. Please note, online orders can only be returned in-store for a refund, exchanges currently unavailable.

You can return your unwanted items back to our Footpatrol stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Unfortunately we do not offer this at the moment but we are working on it. Register to the site and we’ll make sure you’re one of the first to know when this changes.

Sorry but if you didn’t enter the code during checkout we cannot apply it after the order has been placed.

For more information regarding Klarna, please visit our dedicated information page here.

For more information regarding ClearPay, please visit our dedicated information page here.

For information regarding store stock, please send an email to stock Inquiries with the product number, your size and location and our team will check your nearest Footpatrol stores.

We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

If you have forgotten your password to access your account, please click on password reminder and we’ll send you a new password to your account email address. Don’t worry if it’s complicated. Once you’ve logged in you can go to my account and set it to something more memorable.

Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can view and update your personalised wishlist, update your payment information and address book, track your orders and manage your account password.

To contact customer care, please visit our portal here.