FREE In-store returns
For purchases made in-store or online
Remember to take your proof of purchase such as your dispatch note or email and also the item(s) you wish to return in its original packaging with tags.
Once refunded it will show in your account within 3-5 days.
Return By Post - FREE option available
For purchases made online via our website or app
Process your return with Evri or Royal mail via our returns portal HERE.
EVRi - FREE
Follow the link to our returns portal to have your parcel collected from the comfort of your own home, or drop off at your nearest available ParcelShop.
Royal Mail - £2
Simply create your QR code via our returns portal and take it to your local Royal Mail Customer Service Point, Post Office branch or Collect+ location.
International Returns
For purchases made online via website or app, delivered outside of UK
You're welcome to return your items but unfortunately we do not offer free returns on international orders.
In order to process your return please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the Footpatrol website or app (excluding Footpatrol launches app), or within 14 days for purchases made via the Footpatrol launches app.
Make sure the goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible.
Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.
Footpatrol Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW
Frequently Asked Questions
How long will it take you to process a refund?
How long will it take you to process a refund?
The returns process is split in to a few sections so here are the approximate timescales for each section of that journey.
If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.
Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider
How do I return my order?
How do I return my order?
You can return your items to any UK size? Store for FREE.
You can also return your items via our returns portal HERE if purchased in the UK via our website or apps.
Please allow up to 14 days for your return to be processed once we receive it back at our warehouse. Once refunded it will show in your account within 3-5 days.
Orders placed in store or at the Kiosk can only be exchanged or refunded in store.
How can I get a new returns note?
How can I get a new returns note?
Provide an answer to the question here, with as much detail as possible to help your customers.
How do I return my international order?
How do I return my international order?
Provide an answer to the question here, with as much detail as possible to help your customers.